Some things feel like they never change: a great email list is still your most valuable marketing asset. It’s literally a group of people who have given you permission to talk to them about your company, your products, your services, and yourself. What an opportunity! Often, though, it can be … [Read more...] about Build Your Email List with a Daily Digest of Posts
Some things just cannot be undone. How many wrong, dumb, or intentionally hurtful things have left our lips that we wish we could get back the moment they're spoken? I know there have been plenty of those times for me, and I'm sure there will be many more. Even more wild, sometimes, are moments … [Read more...] about Conquering Accidental FUD in a Product
On a frequent basis, we all try to complete a task online and get horribly frustrated. Forms are unintuitive, important pages are hidden, instructions are wrong—sites can be plain unhelpful. When you have to force yourself through a task that's valuable, but you have an unnecessarily difficult … [Read more...] about Help Websites Improve with This “Bad Experience” Email
I used to simply mark unsolicited email newsletters as spam, unsubscribe, and report them to their email marketing company (if their company even allows it). But, I've started finding an email address to reply to and sending them a brief message in addition to everything else. I decided it was … [Read more...] about How I Respond to Unsolicited Email Newsletters
There's a great feature in Apple Mail I didn't realize was there until I needed it today. If you want to download the attachments from multiple emails, select the emails (using shift/control + click) and go to File > Save Attachments... Voilà! I was sent about 15 individual emails with photos in … [Read more...] about Download All Attachments from Multiple Emails in Apple Mail
